Cancellation Policy and Cancellation Fees
We understand that sometimes, even with the best intentions, the best laid plans go awry. However from the time that you make your booking, your time-slot is held for you. This means that, should someone else want to book our services, we cannot take another person’s booking during your allocated time. For this reason, you may be charged a cancellation fee if you fail to provide at least 24 hours notice of cancellation. The cancellation fee represents a small fraction of missed revenue and incurred expenses including driving time and materials.
We Will Confirm Your Booking by SMS or Phone
We hate missed appointments as much as you hate cancellation fees. To help avoid this problem, we will send you a courtesy SMS or call you to confirm your booking. We always keep your booking unless you tell us otherwise – so even if you are unable to respond to our SMS, we will still arrive at the designated time.
Cancellation Fees are as Follows:
- Cancellations received from booking up until 3 days prior to booking date will incur NO cancellation fee.
- Cancellations received between 2-3 days prior to the booking date will incur a fee to cover any materials purchased and/or time spent in preparation for your booking. If no materials were purchased and no time has been spent, no fee will apply.
- Cancellations received less than 2 days prior to the booking date may incur a fee of $70 (inc GST). This fee represents a small fraction of missed revenue. Additional charges may also apply where we have purchased materials and/or spent time (for example driving or mixing paint) in preparation for your booking. This is in addition to the $70 cancellation fee.
- Cancellations received on the day of booking (i.e. without notice) may incur a fee of $140 (inc GST). This fee represents a small fraction of missed revenue. Additional charges may also apply where we have purchased materials and/or spent time (for example driving or mixing paint) in preparation for your booking. This is in addition to the $140 cancellation fee.
Avoiding Fees
Simply let us know when you need to cancel, with fair notice. It’s that easy. We appreciate your courtesy. For on-the-day cancellations, please call us – don’t email us. We are on the road and often don’t see your emails until late in the evening.
