Are there fees for missed bookings?

In most cases, no. Sometimes, yes. We hate missed appointments as much as you hate cancellation fees. We cannot take another person’s booking during your allocated time – so a cancellation fee represents a small fraction of missed revenue and incurred expenses including driving time and materials. To help avoid fees, we will send you a courtesy SMS or call you to confirm your booking. We always keep your booking unless you tell us otherwise – so even if you are unable to respond to our SMS, we will still arrive at the designated time. To avoid a fee, simply let us know when you need to cancel, with fair notice. It’s that easy. We appreciate your courtesy. For on-the-day cancellations, please call us – don’t email us. We are on the road and often don’t see your emails until late in the evening. For more information – please read our cancellation policy.